BD9 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1. About This Policy

This Privacy Policy applies to all personal data collected by bd9 through the website at bd9.bar, the bd9 mobile application, and any related communications. It applies to all registered users and to visitors who browse the platform without creating an account.

By using the bd9 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the platform. This policy should be read alongside the bd9 Terms and Conditions, which govern the overall use of the platform.

This policy is written in English, which is the operating language of the bd9 platform and is widely used for digital services across Bangladesh. If you have difficulty understanding any part of this policy, you are welcome to contact the bd9 support team for clarification.

2. Data We Collect

BD9 collects personal data in several ways: directly from you when you register or use the platform, automatically as you interact with the site, and in some cases from third-party verification services. The types of data collected include:

Category	Examples	When Collected
Identity data	Full name, date of birth, nationality	At registration and during verification
Contact data	Email address, phone number	At registration and when you contact support
Account data	Username, account preferences, transaction history	During platform use
Financial data	Payment method details, deposit and withdrawal records	When you make transactions
Technical data	IP address, device type, browser, operating system	Automatically on each visit
Usage data	Pages visited, games played, session duration, click behaviour	Automatically during platform use
Verification documents	National ID, passport copy, proof of address	When identity or age verification is required

BD9 only collects data that is necessary for operating the platform, processing transactions, verifying user identity, and meeting legal obligations. We do not collect data for purposes unrelated to the operation of the bd9 service.

3. How We Use Your Data

The personal data collected by bd9 is used for the following purposes:

• Account management: To create, maintain, and administer your bd9 account, including processing your registration and managing account preferences.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years before granting access to the platform.
• Transaction processing: To process deposits and withdrawals in connection with your account activity.
• Platform security: To detect and prevent fraud, money laundering, unauthorised account access, and other prohibited activities.
• Customer support: To respond to your queries, complaints, and account-related requests.
• Responsible gaming: To monitor gaming activity for signs of problematic behaviour and to apply any limits or exclusions that you have requested.
• Legal compliance: To meet obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the functionality and performance of the bd9 platform.
• Communications: To send you service-related notifications, such as account confirmations and transaction receipts.

4. Legal Basis for Processing

BD9 processes your personal data on one or more of the following legal grounds, depending on the purpose of the processing:

• Contractual necessity: Processing that is required to operate your account and deliver the bd9 service you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and anti-money laundering obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve the user experience, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as receiving optional marketing communications. You may withdraw consent at any time.

5. Data Sharing

BD9 does not sell your personal data to third parties. Your data may be shared in limited circumstances with the following categories of recipients:

• Payment processors: To facilitate deposits and withdrawals. These providers operate under their own privacy frameworks and are only given access to the data they need to process your transactions.
• Identity verification services: To confirm your age and identity in line with our age restriction requirements and legal obligations.
• Technical service providers: Companies that support the operation and maintenance of the bd9 platform, such as hosting providers and security services. These providers are contractually required to handle your data securely and only for the purposes specified.
• Legal and regulatory authorities: Where bd9 is required by law to disclose information, or where disclosure is necessary to protect the rights and safety of users or the platform.

When data is shared with third-party service providers, bd9 takes steps to ensure that appropriate data protection agreements are in place. We do not permit third parties to use your personal data for their own unrelated purposes.

6. Cookies and Tracking

BD9 uses cookies and similar technologies to operate certain platform functions and to understand how users interact with the site. Cookies are small data files stored on your device when you visit the platform.

The types of cookies used on bd9 include:

• Essential cookies: Required for the platform to function correctly, including maintaining your logged-in session and processing transactions. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies: Used to remember your preferences and settings, improving your experience on repeat visits.
• Analytics cookies: Used to collect aggregated data about how users navigate the platform. This data is used to improve performance and usability. Analytics data does not identify individual users.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the bd9 platform.

7. Data Retention

BD9 retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by law. The specific retention period depends on the type of data and the reason for which it was collected.

Account data is generally retained for the duration of your registered account and for a period afterwards as required by applicable legal and regulatory obligations. Financial transaction records are typically retained for a minimum period to comply with anti-money laundering requirements.

Where data is no longer required for any active purpose and is not subject to a legal retention requirement, bd9 will securely delete or anonymise it.

8. Security Measures

BD9 takes the security of your personal data seriously. The platform uses technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard protocols.
• Secure storage of sensitive data, including financial and identity information.
• Access controls that limit which staff members can view personal data and under what circumstances.
• Regular review of security practices and infrastructure.

While bd9 applies reasonable security measures, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials secure and not sharing them with others. If you believe your account has been compromised, contact bd9 support immediately.

9. Your Data Rights

As a user of the bd9 platform, you have certain rights in relation to your personal data. These include:

• Right of access: You can request a copy of the personal data that bd9 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask bd9 to correct it.
• Right to erasure: In certain circumstances, you can request that bd9 delete your personal data. This right does not apply where retention is required by law or to protect the platform against fraud.
• Right to restrict processing: You can ask bd9 to limit how your data is used in certain circumstances, for example while a dispute about accuracy is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect any processing that took place before consent was withdrawn.
• Right to object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and interests outweigh those of bd9.

To exercise any of these rights, please contact the bd9 support team using the email address provided at the end of this policy. BD9 will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

10. Children and Minors

BD9 is an adults-only platform. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18. Age verification is a mandatory part of the registration process, and bd9 reserves the right to request identity documentation to confirm that users meet the minimum age requirement.

If bd9 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted and the associated account will be closed. If you are a parent or guardian and believe that a minor may have accessed or registered on the platform, please contact bd9 support immediately so that appropriate action can be taken.

Protecting minors from access to gambling platforms is a responsibility that bd9 takes seriously. We encourage adult users who share devices with younger family members to use appropriate parental controls and to log out of the bd9 platform after each session.

11. Changes to This Policy

BD9 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements in our data practices. When this policy is updated, the revised version will be published on this page with an updated "Last updated" date.

Continued use of the bd9 platform after any changes to this policy constitutes acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your data is being handled.

For material changes that significantly affect your rights, bd9 will make reasonable efforts to notify registered users through the platform or by email. However, it remains your responsibility to stay informed of the current policy.

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, you can contact the bd9 support team by email. Please provide your registered account username and a clear description of your query or request so that the team can assist you efficiently.

Contact email: [email protected]

BD9 is committed to responding to privacy-related queries promptly. Where a request relates to a sensitive data rights matter, additional verification may be required before the request is processed.